@burakb thank you for bringing this to our attention. Do you have a URL of a checkout where this might have happened or a store where this can be replicated?
Topic summary
A Shopify store using Stripe for payment processing reports that approximately 40% of customers cannot see the card input field during checkout. The store has been operating for 4 years with over 33,000 fulfilled orders.
Key findings:
- Console errors appear on the checkout page for affected users
- Shopify’s Stripe plugin uses version “2019-02-11” despite the current Stripe API being version “2023-08-16”
- The outdated plugin version may be causing the card field visibility issue
Potential solution:
- Updating the Stripe plugin to the latest version could resolve the problem
Current status:
- A Shopify team member has requested additional information (checkout URL or test store) to replicate and investigate the issue
- Discussion remains open pending further troubleshooting