Why is the chargeback process so frustrating and lacking transparency?

Payments + Shipping & Fulfilment
10

Hi Rick, fair enough this problem may not be specific to Shopify but Shopify should be helping vendors by at least providing the contact details for the bank involved. How can Shopify support a process which has no transparency and lacks any sort of fair justice? The worst part is that the criminals who are carrying out these fraudulent transactions are getting away with it which is only going to encourage more of this behaviour.