Why is the chargeback process so frustrating and lacking transparency?

Payments + Shipping & Fulfilment
11

Sorry to hear that Theanton…just a terrible situation. Regardless of whether this issue is specific to Shopify or industry wide it is blatantly wrong and something needs to be done about it. The way I see it the banks are actually helping their customers perform fraudulent purchases and keep goods without paying. The worst part is that the criminals who are carrying out these fraudulent transactions are getting away with it which is only going to encourage more of this behaviour. This is wrong…keep fighting it!