Url: www.StradaScents.com
Password: Frkn
When you click checkout it wont let you order, can someone help please
Topic summary
A user reports that the checkout function on StradaScents.com is not working—clicking checkout prevents order completion. They’ve provided store credentials and included a screenshot.
Potential causes identified:
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No payment provider configured: The store may lack an active payment gateway. Solution: Navigate to Settings > Checkout in Shopify Admin to verify payment provider setup and ensure checkout is properly enabled.
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Test Mode active: The store might be running in Test Mode, which blocks real transactions. Check Settings > Payments to confirm Test Mode is disabled.
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No active paid plan or store paused: If no plan is selected or the store is set to Pause status, orders cannot be accepted. Verify an active paid plan exists via Settings > Plans & Permissions.
The issue appears to stem from backend configuration rather than a technical malfunction. The user is awaiting confirmation on which setting needs adjustment.
Hey @boxingcentral ,
Thanks for reaching out in the Shopify Community.
The “This store isn’t taking orders right now” message can appear on your store for a few different reasons.
For example, If you have not yet set up a payment provider, you would be unable to accept orders. To resolve this, head to your Shopify Admin and select Settings > "Checkout to review your settings and make sure that you have a payment provider set up and that your checkout is enabled.
Next, check your payment provider settings under Settings > Payments, and ensure you are not in ‘Test Mode.’ If you find yourself in test mode simply deselect this setting.
Finally, ensure you are on a paid, active plan. If you have not yet selected a plan, or your store is set to Pause, you will not be able to accept orders. Head to Settings > Plans & Permissions to check this.
Let me know how you get on!