Why is the currency conversion not accurate at checkout?

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Topic summary

Currency amounts at checkout are not matching expected exchange rates. A UK product priced at £89.99 is charging European buyers less than expected (merchant estimates ~€105.43). Another merchant reports incorrect Canadian dollar (CAN) to USD pricing after updating to the Dawn 15 theme.

Key context:

  • Shopify Markets controls international pricing and currencies. When “Show prices to customers in their local currency” is enabled, Shopify auto-converts using current market exchange rates and adds a currency conversion fee on top.
  • Conversion fee: an extra percentage applied to the converted amount, which can make checkout totals differ from a simple spot-rate calculation.

Advice provided:

  • Verify Shopify Markets > Product pricing > “Show prices to customers in their local currency” is enabled for each market.
  • Review how the conversion fee affects final prices.
  • Optionally set manual exchange rates if you need fixed or adjusted pricing.
  • Reference guides: Shopify Payments and Currency Conversion; Exchange Rates and International Pricing.

Status: No confirmed resolution yet. Next steps are to check the Markets settings, account for fees, and consider manual rates; the issue remains open pending merchant feedback.

Summarized with AI on December 18. AI used: gpt-5.
1

We launched a product yesterday and the UK price is not displaying correctly at checkout. When our European customers have purchased they are paying a reduced price which is incorrect due to the current exchange rates. How do I or can you check that the conversion is correct at checkout

For example: £89.99 should work out roughly €105,43

2

I’ve been having currency issues for a long time. I just updated my website using the new Dawn 15 that was available. My website it not showing the correct CAN to USD currency. It’s so frustrating.

3

Hello @Wolfburn

Please check if you have enabled the “Show prices to customers in their local currency” option in the Shopify Markets settings under the Product pricing section for the respective market.

If this option is enabled, Shopify automatically converts prices to local currencies using the current market exchange rate. Additionally, they apply a currency conversion fee on top of the converted amount. You can also set exchange rates manually if needed.

The following guides might help you better understand currency conversion in detail: