Hello
I have basic plan but since i bought the plan on 19.10.2022 the customize button missing and i cant customize my prodacts
link to my store
https://admin.shopify.com/store/triptyshopi/themes
Thanks
Ohad
Topic summary
Issue: After purchasing the Shopify Basic plan on 19.10.2022, the user says the “Customize” button is missing, preventing them from customizing their products/theme. They shared a link pointing to the Themes page in Shopify admin (admin.shopify.com/store/triptyshop/themes), suggesting the missing button is in the theme editor.
Details provided: No error messages, troubleshooting steps, or screenshots. The post includes some garbled text but clearly requests help to restore the Customize option.
Context: Category is Store Design; tag is customizations.
Status: No replies or solutions are present. The thread remains unresolved/ongoing.
Open items: Cause is unknown; the user did not indicate whether a theme is installed/published, whether different browsers/devices were tested, or if there are permission/account issues.