Hi,
I’m not using any kind of app for checkout and there is no field for promo codes in my checkout process. What do I do? customers have contacted me and i’ve searched but can’t figure this out.
Thanks!
Jayne
Topic summary
Main issue: The discount code field is missing at checkout and, for some, entered codes are cleared before order completion.
Key causes identified:
- Third‑party checkout apps creating Draft Order checkouts (e.g., Bold) don’t support discount codes. Indicator: missing “cart” breadcrumb on step one.
- Shopify hides the discount field when there is no active discount code. A code scheduled for a future date also hides the field.
- The field may be hidden if items in the cart aren’t eligible for discounts.
Recommended actions:
- Create and activate a discount in Admin > Discount codes; ensure the start date is current and eligible products/collections are included.
- Disable or reconfigure apps that generate Draft Order checkouts; use the default Online Storefront checkout to show the discount box.
- Optional: add a coupon field on the cart page via apps (e.g., Carter – Coupon Field in Cart, Kart Discount). Links were shared.
- Advanced: adjust theme code (cart-template.liquid) to display line-item discounts in the cart.
Outcomes/status:
- Multiple users resolved the issue by activating a current discount code or fixing code dates.
- No single confirmed resolution from the original poster; guidance provided should address most cases.
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