One of the staff had problems logging in to our store so I removed him and sent a new invitation. He enters the password and clicks the captcha but then can’t log in because the button is greyed out. I’ve asked him to try a private browser window to see if that works but does anyone have an idea as to why this is hapenning? He’s using the latest version of Edge.
Hii, @MarkQ
Kindly share your store URL so,
I can solve it perfectly.
Thank You.
Hey, @MarkQ !
Using a private browsing window is a great way to troubleshoot the issue you’re encountering. I am uncertain as to why your staff is encountering the issue at this point, however, there’s a possibility they are still encountering a local issue that is triggered by something in their device or surrounding circumstances, even though the private browsing window didn’t fix it. To confirm or rule out that this is the case, please have them go through further troubleshooting with the steps below.
- Clear the cookies and cache of your browser. After this, completely reboot the browser.
- Try a different web browser. Here’s a list of our supported browsers.
- Try another device, such as another computer or mobile phone.
- Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
- Try the Shopify Mobile app.
- Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.
If none of the troubleshooting steps solve the concern, we’ll need to access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
Thanks Summer. I’ve suggested some of your recommendations so hopefully oe of them works.
@MarkQ My pleasure! I hope they do too. If not, rest assured our support team will be able to help them resolve it.
Don’t hesitate to post again if you have other questions!