Why is the payment not reflecting in my card?

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1

Buongiorno,

Ho un problemi con i pagamenti. I clienti pagano per acquistare il prodotto e non mi arriva l’accredito nella mia carta. Non riesco a capire il perché.

Attento un vostro riscontro.

Cordiali saluti

2

Hi @Laura70

If customer payments are not reflecting on your card, follow these steps to identify and resolve the issue:

  1. Check Payment Gateway Settings: Ensure that your payment gateway is properly set up and linked to your card or bank account. Go to Settings > Payments in your Shopify admin to verify.
  2. Review Payout Schedule: Check the payout schedule for your payment provider (e.g., Shopify Payments, PayPal, etc.) to confirm when payments are transferred. Some providers have delays.
  3. Verify Bank/Card Details: Double-check that the card or bank account details in your payment gateway settings are correct and active.
  4. Inspect Failed Payments: Look for failed or pending payments in the Orders section of your Shopify admin. Issues like insufficient card limits or incorrect information can cause delays.
  5. Contact Your Payment Provider: Reach out to the payment gateway’s support team for assistance if the issue persists.
  6. Bank Confirmation: Contact your bank or card provider to ensure there are no holds or restrictions affecting the deposits.

By addressing these points, you should be able to resolve the issue.

If you have other questions, feel free to ask me.

Best regards,
Daisy