Why is the 'Polskie ePłatności - PeP' option missing in my payment methods?

Payments + Shipping & Fulfilment
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Topic summary

Missing “Polskie ePłatności (PeP)” as a payment option in Shopify. The original poster uses Stripe and asks if that prevents adding PeP as an alternative method.

  • Shopify support requests confirmation the business is in Poland and notes PeP does not appear on Shopify’s official list of payment gateways available in Poland (link provided). They ask if PeP ever appeared in the admin and whether PeP claims an official Shopify integration.
  • Another merchant reports the same issue (PeP not visible) but points to a Shopify store (plantsforhumans.com) that seems to use it, implying possible custom setup or legacy integration.
  • A community member shares a workaround for Polish payments by linking a YouTube playlist for enabling BLIK and P24 (Przelewy24)—common local methods—though this is not explicitly PeP-specific.

Current status: No confirmation that PeP is officially supported; reason for its absence remains unclear. No resolution or action confirmed. Open questions: merchant’s location, PeP’s official Shopify compatibility, and whether observed usage is via custom/third‑party integration.

Summarized with AI on December 15. AI used: gpt-5.
1

Hey there

I have this problem that I am currently using Stripe with payment but I want to change for “Polskie ePłatności - PeP” that I know is an alternative payment option but I don’t have this option in my shopify payments. Is this because I use Stripe? Is this may block the alternative payment option??

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2

Hi @PinBox ,

Thank you for getting in touch. Can you please confirm if you and your business are based in Poland?

If so, I did check our list of gateways available in Poland and did not see the payment gateway you mentioned listed here. Have you seen this gateway appear as a payment option within your Shopify admin at any point? Does the gateway itself claim that it links to Shopify?

3

Hi there, did you manage to solve this issue? I do not see Polskie ePłatności either, however I have seen a Shopify store that uses it (Plantsforhumans.com)

4

Hi there, did you manage to solve this issue? I do not see Polskie ePłatności either, however I have seen a Shopify store that uses it (Plantsforhumans.com)

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5

If you want to accept payments with BLIK and P24, solution >> https://youtube.com/playlist?list=PLYcyegf4ttmGdfkCKK0QdRnMu9yUycbJb

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