Why is the POS hanging on the processing page after the latest update?

Retail & Point of Sale

Topic summary

Main issue: After the latest update, the POS (Point of Sale) intermittently hangs on the “processing” screen, forcing staff to close and reopen the POS to complete sales. Multiple users confirm recurring failures.

Key regressions:

  • Variant images no longer display in POS, removing a useful visual aid when selecting product options.
  • Configurations where all color variants share the same barcode no longer work, disrupting established scanning workflows.

Impact:

  • Checkout delays and repeated attempts increase operational inefficiency and frustration.
  • Loss of visual cues may lead to selection errors; barcode changes break inventory and scanning practices.

Perspectives:

  • Participants express strong dissatisfaction and request reverting to the previous version until fixes are delivered.

Status:

  • No fixes, workarounds, or official responses are noted. The discussion is unresolved, with key questions open on the cause of the hang and whether variant images and shared barcode behavior will be restored.
Summarized with AI on February 12. AI used: gpt-5.
1

Since the latest update. POS is regularly ‘hanging’ on the ‘processing’ page. Have to close POS to try again.

We also no longer have pictures display alongside variants in POS. We found these very useful.

We were also set up with all colour variants of a product with the same barcode. This no longer works and is extremely inconvenient.

1 Like
2

Agree 100%. The new update really sucks. Bring back the earlier version until you get it right.