We had a save cart feature that worked. Now we have lost that feature, and the new feature does not work. WHAT IS WRONG WITH YOU AT SHOPIFY? I am frustrated every single day with how poor the decision making at this company is.
Please bring back the small things that actually worked, such as the save cart, which is how a retail store works.
This is a nightmare! Now our draft orders in the admin are being messed up with this. Our stock is being reserved in error, inventory counts can’t be done right. Does nothing actually get tested by Shopify at all? I am so so so frustrated.
What I am confused it why one option had to be deprecated so the other could live. I see the value in the draft order, but there’s no reason to remove the save cart functionality when it seamlessly offered a different solution that made employees lives easier. We have tiles we can manage. Let the end user decide which works best for their needs.
I totally agree, we have 15 stores and staff do not currently have access to shopify admin which means these draft orders remain visible. This is not an improvement on save cart and is very clunky
Giving POS staff access to something that is in the admin, that we don’t want them to have access to, is proving painful. Additionally, even though this pos version gives you a delete option, it doesn’t actually delete it! So now I spend each day going through and manually deleting draft orders from the admin. I use the draft orders for things not in store, so now all my orders are mixed up with the brick and mortar orders. This is unacceptable.
Give us back the save cart feature. These are retail stores. It’s a basic function. Give us back the discounts option as well - since you’ve only rolled out the new discount feature to some stores…ours is not one of them.
Save as Cart was taken away from POS Lite, so I had to come to terms with needing to pay $89/month for this one feature and the feature that is actually there is a different P.O.S. and totally useless. This thread explains why so I will not repeat it here but given there seems little hope that Shopify cares enough to improve this we will need to start looking at the alternatives.
they have made it much more difficult to reach an Advisor. You are now forced to dance with the chat bot for far greater lengths of time before it will forward your request to an Advisor. It basically demands that you continue entering “problem prompts” in order to continue to issue you recommended solutions that are all the same. It is truly frustrating.
Well, Don, I have reached out, along with hundreds of others it looks like, and have asked for and demanded the return of the SAVE CART and PRICE OVERRIDE features. You have seen that there is an enormous backlash and how deleterious the affect has been to our programs and operations.
What will management do in order to return the proper functionality of our their program back to our businesses? Why are we being forced to pay for a system that does not meet our needs and ignores our faithful and genuine feedback?
What is your response, Don? What is the response from the overlords at Shopify?
The fact that this was implemented without warning, and clearly without testing, is mind blowing. The save cart function worked well, why bother changing/removing it? This change makes no sense and is not something that the customer base was looking to be altered. Our staff has been avoiding the feature entirely.
shopify folks smoking some ominous fancy ■■■■■ strains again.
hated the unwarranted update of saving POS orders as draft orders, and the butt load of steps to retrieve previously simple ‘saved carts’ workflow.
worse thing discovered today, once you pull up the saved order to edit, you can’t save the order again. you have to either check it out or delete the order.
sometimes I believe shopify developers are solitarily confined in some dark dungeon beneath guantanamo bay, lonely, and in need of some attention by creating these horrific updates in the hopes of getting noticed and saved from their demise.
I have figured out some work-arounds. Since the shoddy engineers can’t won’t (same thing) fix this issue and the leadership won’t listen to honest feedback, i’ve been forced to “h@ck” their sh!tty system.
You CAN edit the order AND re-save it!!! Once you go through numerous steps to retrieve the order you want, make the edits you want, (add items, edit amounts etc.) tap the “garbage can” in the upper right corner. When it asks you to save changes or cancel, SAVE them. it goes back into the draft folder for another time. you can do this as many times as you want. I know, it sucks, and there are so many steps involved that one can easily make a mistake, and you will. We have made plenty. But it is any option until the crapheads fix this issue.
I found it nearly impossible to delete one of these Drafts once it is started. 3 ways to get around this issue:
a. Click on the draft order then go to the bottom of the page and touch delete order (this one is new)
b. go to the admin page of your SHOPIFY acct and go to “orders” then drafts. find the one you want and delete it, or
c. delete all of the items in the cart and cash out a “ZERO BALANCE”. i know, it messes up your average bill and sales total numbers but it is an option.
Sorry you are in the same sh!tty boat as the rest of us. Just remember to list as many things as possible to the Customer Service chat people as you can. I am up to 4 items that I continuously harp on to hem every single time i log into the chat:
PRICE OVERRIDE
SAVE ORDER
Customizable TILE SIZE on the iPAD app
MULTIPLE CURRENCY (we finally just dropped the second currency and stopped selling to alternate countries rather than have to purchase yet another app to fill the gap)
We are probably going to look for an alternate POS carrier if these issues aren’t corrected and SHOPIFY doesn’t start responding positively to the thousands of unhappy customers. It seems as though that is what they want.
