How can a company this large have support this bad? It should no be possible for the POS to shut down in the middle of the work day. Part of the attraction to the Shopify POS is that it is SUPPOSED to work offline, so if technical problems do occur, which is expected to occasionally happen with any software, but this kind of issue should absolutely not happen. Top that off with no ability to contact customer support, no phone access and no chat help! Everyone should demand at least a free month of service for this absolute failure on their part. Shame on you Shopify!
Hi, @wadewatts
I’m so sorry to hear about your experience with our POS service! There are parts of Shopify POS that do operate offline, which you can see in the table below for transparency:
Other features will require an internet connection to function correctly. At the moment, offline use is not a feature that is supported via Android, so you will need to use an iPhone or iPad to use POS offline.
We do offer a 24/7 support line for merchants to contact us through, I’m sorry to hear you had trouble finding a member of our team to chat with. For the fastest support, I’d recommend the live chat service.
I did notice you posted this two days ago, so the downtime you saw was most likely related to a service outage we had that persisted for one hour. This outage affected the checkout, the admin and the POS app. This issue has been fully resolved, so your POS systems should be back to operating as normal.
Thank you for your patience here while the issue was being worked on!