When I go to purchase shipping label it shows the cost of shipping and asked if I want to purchase insurance when I go down to total to click purchase a shipping label it has a total different price help (Reference to photo)
Hey there, @missbeautiful . Thanks for reaching out to the Shopify Community today with your question. I hope you’re doing well!
At first glace, it’s difficult to determine exactly what is causing the price different here. My thought is that another shipping was added to this purchase and we don’t see it due to the mobile view, or there’s some sort of conversion situation happening between the currencies used by the customer and your store.
I reached out to the shipping team directly for some insight with your screenshot to see if they could determine exactly what’s going on. They told me that they couldn’t determine a cause because they can’t see much of the bankend information related to this order without having you authenticated, so they want me to advise that you reach out to our Live Support Team via this link here so you can be authenticated, and the team can take a deeper look at this order.
I recommend following the advice of the shipping team and reaching out through the attached link so you can be authenticated. If you have any additional questions or feedback for me, feel free to let me know!