I’m very disappointed with the response speed of the Shopify Account Team. I remember my account name and password, and I can log into my email. However, I’m not sure if it’s due to the telecom operator’s issue that I can’t receive the SMS verification code, which prevents me from logging into my account. I requested Shopify to solve this, and a week has passed, but the issue still exists. Two days after I raised my issue, I received an email asking me to submit my ID, which I did. Then, about four days passed without any new correspondence, and the problem wasn’t resolved. When consulting customer service, they only told me to wait patiently. I can be patient, but what about my store? I don’t think this is a rare issue, nor do I think verification is that difficult—I have the account, password, email, and all the information. I’m very disappointed with the speed at which this issue is being resolved.(I use another account to post it)
Topic summary
A user is experiencing significant delays in resolving an SMS verification code issue that prevents account access. Despite being able to log in via email and remembering credentials, they cannot receive SMS codes—possibly due to a telecom provider problem.
Timeline of events:
- Initial support request submitted
- After 2 days: Asked to submit ID and account information (which was provided)
- After ~6 days: No new correspondence received
- After 1 week: Issue remains unresolved
When consulting customer service, the user was only told to wait patiently. They express frustration that this doesn’t seem like a rare or technically difficult verification issue to resolve, and are concerned about their store’s status during this delay.
Another user has inquired whether the issue was eventually resolved and how long the process took, suggesting this may be a concern for others as well.
Status: Unresolved and ongoing at the time of the last post.
Did this issue get resolved? If so, how long did it take?