Where did the save cart function go in the POS app? It converted all my carts to draft orders. I can no longer make changes to the order and save it again from my POS. Very frustrating as this is how we keep track of clients orders.
19 Likes
I am on Support chat about this right now to complain and all I got was it will be âbrought to the developersâ but is not guaranteed to be restored. Shopify announced today in the changelog that we can now checkout draft orders in the POS, but they seem to have debuted this new feature at the expense of the save/retrieve cart function. I hate when they do this, theyâll launch a new feature that may be useful for a minority of merchants (for us, checking out out a draft order on POS is not something we need, draft orders are something only upper mgmt uses not our part-time retail staff) but take away a core feature that many merchants relied and trained staff on (our retail staff not only save customers in progress shopping in store, but also if we are scanning a bunch of new products to price and then get interrupted by a client, we can use the save cart to pause our task and resume after). To use the âSave Draft Orderâ function on POS as though itâs a cart, it requires more clicks, cannot be retrieved quickly via a tile, and cannot be deleted from POS that we can see. You click âsave draft orderâ (either the tile on your home screen or under âMore Actionsâ), then it prompts for contact details (fortunately you can leave those blank and just click save). To retrieve, you go into Orders > Draft Orders and pull it up again from there. It saves it automatically on your admin draft orders section too, which is annoying / useless for us because we only use draft orders to draft special discounted wholesale orders for specific clients. Now that page of our admin is cluttered with temporary carts of in-store customers! I asked the to restore the function and just make the draft order thing a separate tile on the POS and they gave me the usual runaround where itâs like Iâm asking for a brand new thing as opposed to an existing longstanding feature to be restored (ex/ âWe understand how important this feature would be to you, We do appreciate feedback you shared with us. I will let our developers know that this is something that would be beneficial to merchantâs businesses.They review feedback often and try to see what changes can be implemented to make the platform better. While it is not guaranteed this feature will be released, it is certainly something that I will let our developers know about.â)
12 Likes
These changes as I am learning the system is frustrating. I do need to be able to pull up/ create draft orders on the POS side, but holding a cart is also needed in a brick and mortar. I finally figure out workarounds and then it changes :(. The hold cart also seemed to be just on the device that it was originally placed hold on when I did place an order on hold. I imagined being able to start a cart for a customer at the sales area and then have the cashier to able to pull up their order at checkout and be able to add to it. So many essential features still missing for a brick and mortar.
We need draft orders, hold cart, and donât get me started on being able to put a check number on a check sale.
9 Likes
We run a bar and the save cart function was perfect for what we needed! Not only is it gone but we had to scramble to figure out how to manage our customers today. Creates a lot of churn and wasted time with our team members. And thatâs time we donât have given the state of the economy right now. Shopify should do better! If they can develop these new paid features, they can figure out better ways to communicate about things will no longer work ⌠how about at least 3 months notice with messages directly in the POS ⌠at least that way we donât have to scramble. But even better, donât take away a feature to force me to pay for a different feature that doesnât work as well as the one you took away. Generally I love shopify but this has put me in a really bad state today.
12 Likes
Getting rid of the âsave cartâ function is more problematic than helpful.
The 'Save cartâ function is one of the highest use functions of the POS system.
During busy hours at our store, this holds sales that are in-process or ones we need to add customer information/comments/notes to as we get time.
We tried âworking withâ the âsave draft orderâ today and it is cumbersome and not intuitive to work with.
We didnât see any updates telling of these changes. The online change log has an entry on 2/29 telling about creating draft order on the POS, but does not
mention is is taking the place of the saved cart function.
They are 2 different things.
We looked everywhere in the app and could not find a âtileâ for saved cart anymore. It seems to be gone.
The function needs to be brought back
Anyone who agrees should contact support and chat with an advisor to let them know.
This is the only way they might do something.
16 Likes
Our staff just noticed today when trying to use the draft order as a âcartâ that when you pull up a draft order on POS it cannot be edited and saved a second time⌠so useless!!
7 Likes
Please go to support chat and ask to talk to a Support Advisor (itâs just another chat, but with a person at the other end).
Ask to have your concern forwarded to the development team. Below is the link for help.
Enter that you wish to talk to a Support Advisor. It will want you to select your store then put you in queue.
Link to support is : https://help.shopify.com/en
What is installed is a mess. We need to be vocal about it.
Thanks!
4 Likes
Thanks, I already did so as soon as it happened, part of the response I got is in my first comment of this post.
3 Likes
To add to your complaint- you can just âsend cartâ to create a draft order. There was absolutely no reason for this change, and it is a huge issue for POS.
7 Likes
Also, as I noted above, âsend cartâ creates a draft order. The change was unnecessary and destructive to POS systems.
3 Likes
Does tobi@shopify.com still work to contact the CEO?
1 Like
I have also filed a complaint with Shopify. I recommend that others do the same. I really canât emphasize strongly enough that this feature is necessary for us to continue using Shopify POS. If we have to change our POS, as a practical matter, we will also have to replace Shopify we well. The more people that add their voice to this discussion, the better off we all are.
10 Likes
Weâve now also noticed that when you retrieve a saved âcartâ aka draft order, it cannot be edited further and re-saved. The save draft order button is greyed out. So itâs useless on all fronts.
9 Likes
Shopify doesnât care. POS is not enough of big business for them. They mess with so many things, remove functionality, have so many old bugs that havenât been fixed. This is another example of coders who are not using the system. Shopifyâs business model does not take into account how the users actually use the system. Iâm so fed up. Finally taking the time and expense to pay for a second system elsewhere running concurrently, to see if we can switch off of this. Iâm at the end of my patience with how poor this POS is.
6 Likes
I second this! This function is so integral to how we operate. Bring back saved carts! Draft orders are an entirely separate workflow than POS, and customers love to adjust their orders while we are ringing out other guests, so this new system completely destroys out ability to quickly make changes and really gums up the checkout process.
6 Likes
@petgrocer Would be interested in knowing what other POS you are trying. We are also looking to change. Thx
2 Likes
Iâm trialing lightspeed right now. When I asked them can your system do x, y or z they said of course, and I laughed, because thatâs not the case with what we have right now. I came from a powerful real POS system, to this during itâs infancy, and now with the changes being implemented that remove functionality and the new bugs they keep introducing, my staff canât even run sales in store.
6 Likes
This is the part that blows my mind. Takes all functionality out of saving a cart. I wish Shopify put a focus on actual issues being talked about, rather than changing features that everyone was perfectly fine with.
9 Likes
I was also really annoyed to find this feature gone. I have a bricks and mortar shop and am often serving 2 people at the same time - its easy to save the cart and retrieve later. I donât believe this should be a paid feature.
Also, how about ADVISING their customers that a feature is being removed/replaced?
I vote to bring this feature back.
7 Likes
Please go to support chat and ask to talk to a Support Advisor (itâs just another chat, but with a person at the other end).
Ask to have your concern forwarded to the development team. Below is the link for help.
When you get in, say you wish to talk to a Support Advisor. It will want you to select your store then put you in queue.
Link to support is : https://help.shopify.com/en
Change will only happen if enough people do this, and even then itâs a long shot from past experience. fingers crossed
Thanks!
4 Likes