Shopify doesn’t care. POS is not enough of big business for them. They mess with so many things, remove functionality, have so many old bugs that haven’t been fixed. This is another example of coders who are not using the system. Shopify’s business model does not take into account how the users actually use the system. I’m so fed up. Finally taking the time and expense to pay for a second system elsewhere running concurrently, to see if we can switch off of this. I’m at the end of my patience with how poor this POS is.
Topic summary
Save Cart was removed from Shopify POS and replaced with “Save as Draft Order,” causing saved carts to convert to draft orders that many staff can’t easily edit or re-save from POS. Merchants report losing a core workflow used to hold in-progress sales, manage interruptions, and quickly retrieve carts.
Recent update: A Shopify staff member corrected earlier misinformation and confirmed Save Cart will not return. The Save as Draft Order tile/function is only available on POS Pro. The team is “actively working” to streamline the draft order workflow, but no timeline was provided.
Reported issues with draft orders: more clicks and slower retrieval; cannot edit and re-save; cannot delete from POS; admin clutter with temporary drafts; incorrect dates shown (e.g., Nov 2019); discount codes and some notes not saved; duplicate drafts created. An image attachment shows a “Can’t Save Cart” warning when using discounts.
Community response: Many are contacting support, posting reviews, and exploring alternative POS (e.g., Heartland). Confusion remains about upgrade/paywalls and lack of advance notice.
Status: No restoration planned; improvements promised but pending. Discussion ongoing with unresolved usability and communication concerns.
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