Why is the save cart function missing in the POS app?

Shopify Discussion

Topic summary

Save Cart was removed from Shopify POS and replaced with “Save as Draft Order,” causing saved carts to convert to draft orders that many staff can’t easily edit or re-save from POS. Merchants report losing a core workflow used to hold in-progress sales, manage interruptions, and quickly retrieve carts.

Recent update: A Shopify staff member corrected earlier misinformation and confirmed Save Cart will not return. The Save as Draft Order tile/function is only available on POS Pro. The team is “actively working” to streamline the draft order workflow, but no timeline was provided.

Reported issues with draft orders: more clicks and slower retrieval; cannot edit and re-save; cannot delete from POS; admin clutter with temporary drafts; incorrect dates shown (e.g., Nov 2019); discount codes and some notes not saved; duplicate drafts created. An image attachment shows a “Can’t Save Cart” warning when using discounts.

Community response: Many are contacting support, posting reviews, and exploring alternative POS (e.g., Heartland). Confusion remains about upgrade/paywalls and lack of advance notice.

Status: No restoration planned; improvements promised but pending. Discussion ongoing with unresolved usability and communication concerns.

Summarized with AI on December 30. AI used: gpt-5.
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Hi Folks,

I’ve connected with the team handling this feature change and I want to apologize as the information and resources I had access to were out of date and incorrect.

I previously noted that the “Save A Cart” feature had moved to POS Pro plans, this was not right. As many of you noted, this feature is no longer available and has changed to “Save as Draft Order”. I sincerely apologize for any confusion my previous post may have created, and I will update it to reflect the correct details.

While all merchants have the ability to create a draft order via the store admin, the Save As Draft Order tile and functionality in the POS app is only available to merchants on the POS Pro plan.

I also was able to connect with the team to share your feedback, and while the Save a Cart feature itself will not be returning, they are actively working on changes to the workflow of the draft order feature so that it is as easy and as streamlined to use as you would like it to be. This is something being addressed directly, so I expect to see workflow improvements in the near future. I can’t offer a timeline at this stage, but I’ll be happy to update you as I receive more information on this.

Thank you again for your feedback and energy in this thread! Please feel free to continue sharing constructive feedback with us.

I have marked this reply as a “Solution” so that anyone coming across this thread can find this updated information about the feature and it’s availability.

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