Where did the save cart function go in the POS app? It converted all my carts to draft orders. I can no longer make changes to the order and save it again from my POS. Very frustrating as this is how we keep track of clients orders.

Hi Folks, I’ve connected with the team handling this feature change and I want to apologize as the information and resources I had access to were out of date and incorrect. I previously noted that the “Save A Cart” feature had moved to POS Pro plans, this was not right. As many of you noted, this …

I am on Support chat about this right now to complain and all I got was it will be “brought to the developers” but is not guaranteed to be restored. Shopify announced today in the changelog that we can now checkout draft orders in the POS, but they seem to have debuted this new feature at the expens…

These changes as I am learning the system is frustrating. I do need to be able to pull up/ create draft orders on the POS side, but holding a cart is also needed in a brick and mortar. I finally figure out workarounds and then it changes :(. The hold cart also seemed to be just on the device that it…

We run a bar and the save cart function was perfect for what we needed! Not only is it gone but we had to scramble to figure out how to manage our customers today. Creates a lot of churn and wasted time with our team members. And that’s time we don’t have given the state of the economy right now. Sh…

Getting rid of the ‘save cart’ function is more problematic than helpful. The 'Save cart’ function is one of the highest use functions of the POS system. During busy hours at our store, this holds sales that are in-process or ones we need to add customer information/comments/notes to as we get tim…

@LaurenMcNicol Please go to support chat and ask to talk to a Support Advisor (it’s just another chat, but with a person at the other end). Ask to have your concern forwarded to the development team. Below is the link for help. Enter that you wish to talk to a Support Advisor. It will want you to…

Thanks, I already did so as soon as it happened, part of the response I got is in my first comment of this post.

To add to your complaint- you can just ‘send cart’ to create a draft order. There was absolutely no reason for this change, and it is a huge issue for POS.

Also, as I noted above, ‘send cart’ creates a draft order. The change was unnecessary and destructive to POS systems.

Does tobi@shopify.com still work to contact the CEO?

Why is the save cart function missing in the POS app?

Shopify Discussion

LaurenMcNicol March 2, 2024, 6:30pm 6

Our staff just noticed today when trying to use the draft order as a “cart” that when you pull up a draft order on POS it cannot be edited and saved a second time… so useless!!

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Why is the save cart function missing in the POS app?

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