Where did the save cart function go in the POS app? It converted all my carts to draft orders. I can no longer make changes to the order and save it again from my POS. Very frustrating as this is how we keep track of clients orders.

Hi Folks, I’ve connected with the team handling this feature change and I want to apologize as the information and resources I had access to were out of date and incorrect. I previously noted that the “Save A Cart” feature had moved to POS Pro plans, this was not right. As many of you noted, this …

We’re in talks with Heartland about their POS… Seems to fit our needs better anyway. Plus I’d love to have the ability to split tabs like we used to be able to when we were with Shopkeep.

After some back and forth with a help rep I finally got some responses that made me feel like they were starting to get the problem. For example, “I can sense the importance of this removed feature was for your business Judah, my POS specialist informed me that already they are receiving similar fee…

I mean, bless their hearts for finally listening. But after a month of this, and we’re still not seeing any fixes, I’m 100% not waiting around. I made a complaint with them on day 1, and if they are getting this much pushback they should have taken action WAY sooner.

Hey @Trevor Sorry I am tagging you in a wrong thread but this would need your urgent attention, can you please have a look at the thread I have just mentioned below and may be tagg it back there to avoid the confusion on this thread. Your quick response will be highly appreciated. https://community…

It also removes it from the ‘most recent’ tab in the retail section.

They will take it down. I kept a copy of the thread I started, with listing it as a feature request. That feature request (and others I’ve posted) have been removed. Some get left up some do not. It’s not an open forum. I think our best chances for success are still to be opening complaint tickets w…

This is impacting our team as well. How can we get more info on the progress on fix?

I am a POS Pro customer and a retail store owner who also desperately needs this feature to return. The new “Draft Order” option is extremely clunky. It used to take twice as many clicks to save and open draft orders, versus using saved carts (more if you already have an order open on the “orders” …

@FV-Shop Hi there. I think the latest update they did is as good as it is going to get. If you go to Orders/Draft Orders on the POS app, that should single out all the ones created by the POS app and not have any that were created in Shopify Admin included. We have no issue with our ‘real’ draft …

Why is the save cart function missing in the POS app?

Shopify Discussion

donnamac April 5, 2024, 8:41pm 83

@petgrocer

Should we open a new one then?? It will probably be taken down…but maybe we should be a greasy wheel??

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Why is the save cart function missing in the POS app?

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