They will take it down. I kept a copy of the thread I started, with listing it as a feature request. That feature request (and others I’ve posted) have been removed. Some get left up some do not. It’s not an open forum. I think our best chances for success are still to be opening complaint tickets with the (reduced customer service levels) chat function. That’s how seven years of complaints finally got them to work on being able to merge duplicate accounts. I’m no longer hopeful - when they take away easy function items and replace it with clunky poorly tested ones, I do not believe they intend to improve the product. I hope I am wrong. It would be ideal to just improve the current system. They even just messed with Stocky again - for no good reason. Why waste programming hours on that? It removed functionality instead of adding to it. It didn’t improve the flow. There is a poor quality control check at Shopify when changes are implemented but there is no one to within their organization to question why functionality is removed and how it improves the customer experience. Like many large organizations, that disconnect between staff who code and change functionality and the upper level management, needs to be addressed.
Topic summary
Save Cart was removed from Shopify POS and replaced with “Save as Draft Order,” causing saved carts to convert to draft orders that many staff can’t easily edit or re-save from POS. Merchants report losing a core workflow used to hold in-progress sales, manage interruptions, and quickly retrieve carts.
Recent update: A Shopify staff member corrected earlier misinformation and confirmed Save Cart will not return. The Save as Draft Order tile/function is only available on POS Pro. The team is “actively working” to streamline the draft order workflow, but no timeline was provided.
Reported issues with draft orders: more clicks and slower retrieval; cannot edit and re-save; cannot delete from POS; admin clutter with temporary drafts; incorrect dates shown (e.g., Nov 2019); discount codes and some notes not saved; duplicate drafts created. An image attachment shows a “Can’t Save Cart” warning when using discounts.
Community response: Many are contacting support, posting reviews, and exploring alternative POS (e.g., Heartland). Confusion remains about upgrade/paywalls and lack of advance notice.
Status: No restoration planned; improvements promised but pending. Discussion ongoing with unresolved usability and communication concerns.