I did this.
Awesome!!! Thanks
I filed a complaint as well…
Agreed, this is our worst nightmare.
Yes looking to switch!
That support link is dead today, shopify probably shut it down.
When I Talked to support on the phone twice they were of no help whatsoever.
That was a fairly useless exercise - I reported but sounds like they are not going to bring it back. We have to upgrade and pay a feature I use 10 times a month - but need when I have large orders.
I’m confused every time someone mentions upgrading and paying for the feature…We have POS Pro and it’s not part of that. Is there another level of POS and is it guaranteed that this save cart feature is part of that upgrade? Isn’t that illegal to take something that’s part of a subscription service and then all the sudden make people pay to keep it?
I also got that answer from a Support Advisor when I spoke with them. They said that it was available in POS PRO. I replied to them that we are already on it. Then they went on a long-winded reply that you have to use the Draft Order tile now and that the Save Cart is not available anymore. In so many words, they said it will not be brought back.
Super discouraging.
How do you have your POS running on a laptop?
This is an iPad with a keyboard attached not a laptop
We used the ‘Save Cart’ function all the time and of course also noticed right away that it was missing. When you’re build/test/deploy cycle doesn’t include the customer/customer feedback the message from the company is very clear: we just don’t care about you and are going to do what we want. This toxic business approach will only change when customers start leaving which eventually they will do. What is most discouraging to me isn’t the loss of this particular feature but the realization that changes can be pushed out to the POS without my taking any action. I was under the false impression that unlike the backend POS updates would not occur unless I applied an update. This why I would never apply updates unless I felt an urgent need. Learning that the POS changes can/are made at will the same way as they do on the backend was a real kick in the teeth. Like others, we have also contacted support regarding this situation but are not allowing ourselves to be very hopeful about the the return of this function. While researching this issue before finding this thread I found this blog post which now seems totally ironic: https://www.shopify.com/retail/save-cart
So, Shopify…you know how useful this feature was but you removed it anyway…and now you know how upset your customer base is about it…so how about doing the right thing and restoring it?
Thank you for reaching out and sharing your feedback about this change to the Shopify POS app and how valuable the save cart function is for your business.
EDITED: The information shared in this reply is incorrect. Please see updated post for the correct details: Re: Where did the save cart tile go on POS? - Shopify Community
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This change would only affect merchants on the Shopify POS Lite plan, and all merchants using POS Lite should have received an email on January 23rd communicating this change. As of February 5th the option to have saved carts was no longer eligible for merchants still on POS Lite. This was not a specific update to the POS App, but an update to what your current plan provides you access to. You can consider upgrading your plan or you can continue to make draft orders via your store admin app directly.
This functionality, which is essential for a POS, has now been switched to the POS Pro version for $89/month. It’s not very commercial to remove essential functionality for a merchant in order to extort additional dollars.
Thank you for this update. Fyi, if this change was only supposed to remove saved cart from POS Lite subscribers then it has failed as saved cart is missing from our POS Pro location. And, since we have a POS Pro subscription, then I guess it makes sense we would not have seen your notification that went out to POS Lite users. If our POS Pro location is still supposed to have Saved Cart functionality then please restore it! Thank you!!
Sorry, but this statement is incorrect. It also happened in the POS PRO version.
Guess this is why we didn’t get notified!?!?!
I believe those are the store owners who are mainly on this thread.
If it was meant to only happen in the lite app, then it got improperly installed.
Maybe that is why when we contact support they tell us exactly what you are telling us. But I have sent screen shots to them
showing it is the same in the PRO version. This is a MAJOR issue with us as we utilize the draft orders for REAL draft orders.
It is getting diluted with all these ‘saved’ orders now as they are not deleted once they are processed as orders. Terrible design
Hi Shay. We are POS Pro users and the issue is that Shopify Support keeps referring to the new “save as draft order” as though it is the “save cart” feature. They are not the same! We’ve explained why many times throughout this Community post, but in a nutshell, it is not as easy to use, requires way more clicks, and is cumbersome and not at all intuitive. It is so bad that people are seeking out other POS systems. A POS having more clicks and unnecessary extra steps means slower transactions, confusion when onboarding new staff… the opposite of what we want. So effectively all users, whether Lite or Pro subscribers, have had a function that is core to their workflow removed, and we’re being gaslit into thinking that the new “save as draft order” is the same thing that we should either upgrade our subscription in order to access (not worth it imo), or be grateful we have it if we’re already paying for it. WE are the end users of this app, so if we tell you that our workflow and ease of use has been greatly compromised, then it would be super if you believed us. Why is it so out of the realm of possibility that they restore the longstanding one-click save and edit cart function, and then have this new “save as draft order” function as entirely separate? Also, what use cases or surveys of merchants do you have to support this change? I highly doubt that if given the choice, any Shopify merchant would say they’d prefer an infrequently used save as draft order function if it meant never being able to easily save a cart again. Not enough retail settings require this draft order feature, but most of them require the easy save cart function which has intuitive edit and delete functions. Make it make sense, please.
- the saved cart option has been removed from all POS users. In addition, I don’t know how anyone else is getting actual info emails from Shopify - maybe they banned me from getting news? I have not received any notification about them removing functionality (price overrides anyone?). There is NO SAVE CART option for anyone. Please update your answer, as a staff member of Shopify you need to provide updated correct information please.
You are incorrect. NO POS versions have a save cart feature anymore. NONE OF THEM. Pay or don’t pay - you will not get a saved cart feature. We’ve been paying for Pro for years, and they keep removing functionality.
I am a brick and mortar and on the POS Pro Plan. I no longer have a save cart feature. I do however have a draft order feature. We really need both. So much POS basic functionality is missing.
Inputing check numbers for check tender.
Ability to easily change draft orders
Hold/ Save cart that temp holds cart for the day and then deletes. For that customer that starts checkout and goes to grab something.
Ability to use barcode scanner outside of skus area. For example, use scanner to scan in serial numbers into add note section OR better yet, have the option to caption a serial number of product during checkout as popup box for items designated as serial number capture.
We lost the save cart, but gained the draft order EVEN with having the pro subscription. Really hoping that they both are able to be managed within the POS system.