Why is the text on my website pages not visible?

Technical Q&A
1

Hey,

I have put text in all of my pages & policies but they don’t show up when you view the website. The only page that is working currently is the about us page which has a really big gap between the header and the text for whatever reason. Is there a way for this gap to be removed?

Also, the other pages either show no text at all or only show links and underlined text.

Pages that aren’t working:

  • Order Lookup.
  • FAQs.
  • Shipping.
  • Contact Us.
  • Terms of Service.
  • Privacy Policy.
  • Refund Policy.
  • Contact Information.

One of the front-line advisors mentioned that there was an issue with the HTML code that was causing this but they didn’t have the expertise to fix it.

Thanks!

2

Hey @Verique

Welcome to Shopify Community! Can you share your Store URL so I can have a look on it? Also, if you have password enabled then please share the password as well. Your cooperation would be greatly appreciated.

Best Regards,
Moeed

3

Here’s the store URL: https://verique.co/

4

Hi @Verique

This is Richard from PageFly - Shopify Page Builder App

Please add this code to your theme.liquid above the to get this solved

Step 1: Online Stores > Themes > More Actions > Edit code

Step 2: click on theme.liquid and paste the code above the

PageFlyRichard_0-1704870334148.png
PageFlyRichard_0-1704870334148.png1920×953 69.5 KB

Hope this can help you solve the issue

Best regards,

Richard | PageFly

5

Hey @Verique

Follow these Steps:

  1. Go to Online Store

  2. Edit Code

  3. Find theme.liquid file

  4. Add the following code in the bottom of the file above tag

{% if template == "page" %}

{% endif %}

RESULT:

Moeed_0-1704870409247.png
Moeed_0-1704870409247.png1441×841 76.1 KB

If I managed to help you then, don’t forget to Like it and Mark it as Solution!

Best Regards,
Moeed

6

Hi Moeed,

I added that code at the bottom of the theme.liquid file. Now the heading is visible on the about us page, and the headings & text now appear on the FAQ, shipping and contact us pages.

However, the text on the refund and privacy policies, terms of service, contact information and order look up is still not appearing. Is this able to be fixed?

Thanks!

7

Hey @Verique

Try this another code in theme.liquid above in the end of the file

If I managed to help you then, don’t forget to Like it and Mark it as Solution!

Best Regards,
Moeed

8

Hi Moeed,

The text is now appearing on those pages. However, the headings are not appearing for the refund and privacy policies, terms of service and contact information pages.

Thanks!

9

Hey @Verique

Don’t remove the first code, keep both of the codes in theme.liquid and then it should be good to go!

Best Regards,

Moeed

10

Hi Moeed,

I’ve put in both of the codes in the theme.liquid file. I still can’t see the headings on those pages. Does the order matter?

Thanks!

11

Hey @Verique

Keep those 2 codes and add this new code as well right above in the end of the theme.liquid file

If I managed to help you then, don’t forget to Like it and Mark it as Solution!

Best Regards,
Moeed

1 Like
12

Hi Moeed,

All of the pages have their heading and text visible now.

Thanks a lot for your help!

13

Thank you for your reply. I’m glad to hear that the solution worked well for you. If you require any more help, please don’t hesitate to reach out. If you find this information useful, a Like would be greatly appreciated.

1 Like
14

Hi Moeed, I am facing the same problem. I copied and pasted the code in our theme liquid but it’s still not showing. I can see the text content briefly for a fraction of a second when I refresh the page.