Attempting to create labels to ship out orders today through our shopify account. Only label options are UPS Ground and various USPS options.
Our product requires UPS Next Day - Which was available and working correctly yesterday.
Topic summary
UPS Next Day (United Parcel Service) label option disappeared from Shopify’s shipping label creation today; only UPS Ground and various USPS (U.S. Postal Service) options are shown. The merchant’s product requires UPS Next Day, which was functioning yesterday, indicating a sudden change or outage.
Guidance provided: If using Shopify’s built-in UPS carrier services, contact Shopify chat support via the provided help link to investigate and restore the service.
Status and outcomes: No root cause, settings change, or workaround was identified in the thread. No screenshots or attachments were shared. The issue is time-sensitive for order fulfillment and remains unresolved/ongoing pending Shopify support assistance.
Hi @JayMixa
If you are using Shopify UPS shipping services then kindly contact Shopify chat support to resolve this: https://help.shopify.com/en/questions#/contact/chat