Can you help me understand the problem - the weights seem to be aligned? I don’t fully understand how the expected behaviour is different than from what you are seeing.
Topic summary
Shipping labels for a 2.6 lb package are generating as 0.0 lb at purchase, causing incorrect USPS Priority and UPS rates and label rejection at the post office.
- Expected vs shown rates: For ~2.6 lb, expected around $25 (with Shopify discount), but USPS Priority shows ~$8.52 and UPS ~$8.48, matching a near-weightless package.
- Consequence: USPS (United States Postal Service) would not accept the mislabeled package; the label was voided. Merchant may have to ship at retail rates and absorb the cost difference because the order had free shipping.
- Troubleshooting tried: Entered weight in ounces and grams; attempted both the Shopify website and iPad app. Issue occurs for both USPS and UPS (United Parcel Service).
- Evidence: Multiple screenshots attached appear central to understanding the mismatch between displayed shipping weight and the label purchase weight.
- Current status: Another participant asked for clarification, noting the weights “seem aligned,” suggesting possible UI confusion or misinterpretation. No resolution or confirmed cause yet; clarification is needed to proceed.