Issue: The Judge.me “Write a review” action isn’t working. Clicking either does nothing or sends users to the product page without showing a review form.
Context: Shopify store using the Dawn theme (site noted as medcanuniversity.com). Problem persists across different browsers. At least one customer could submit a review, while others cannot.
Support interaction: Judge.me support suggested the issue may be related to Facebook and shared a screen-recording video, then directed the merchant to this forum. The shared video link is inaccessible for at least one participant.
Disagreement: Another merchant reports the failures occurred via direct site visits and Judge.me email links (not via Facebook), casting doubt on the Facebook-related explanation.
Current outcomes: No confirmed cause or fix in the thread. The only guidance offered was to contact Judge.me support, which has already been done.
Status: Unresolved/ongoing.
Open questions: What exact Facebook-related mechanism could block or suppress the review widget? Could the issue stem from theme customizations, app configuration, or external scripts? Clear reproduction steps and a working video/attachment are needed.
URL: medcanuniversity.com
Theme: Dawn
Hello everybody! I have a problem with the Judge.me app, when I or anyone else tries to click on ‘write a review’, nothing happens. I have contacted with their support and they have told me that it seems to be a problem related to facebook (?) and they have send me the following video:
https://www.awesomescreenshot.com/video/13835806?key=728471e77d78854647a793eae65884d7
Could anyone explain to me what this means and how to fix it? Many thanks in advance!
Hello @medcanuni ,
You need to talk with judgeme app support for this issue.
I did. They sent me this video and directed me here.
I have the same issue. I tried it from different browsers and still could not get it to work. I have one customer who has been able to submit a review but others who they click the link and it just takes them to the product without any way to do a review. I tried to click your video link, but it errored. And the facebook excuse doesn’t work for this case because these were direct sales on my site and emails sent to them from the judge.me app.