Hi Team,
One customer is trying to place and order; the amount shown in checkout page & payment gateway is different. Please let me know the reason and fix for it. Added screenshots below:
The discrepancy between the amount shown on the checkout page and the payment gateway could be due to several reasons. Here are a few possibilities:
Currency Conversion Rates: The currency conversion rates between INR and AUD can fluctuate throughout the day, and different platforms may update these rates at different times. If your store and the payment gateway are not using the same source or timing for their conversion rates, this could cause a discrepancy.
Additional Fees or Charges: The payment gateway might be adding additional fees or charges that are not included in the Shopify product total. These could include transaction fees, international payment fees, or currency conversion fees.
Rounding Differences: When converting between currencies, there may be rounding differences that could slightly alter the total amount.
Which third party gateway are you using? I suggest reviewing the payment gateway’s policies for any additional fees or charges that could be added to the transaction. If there are any, consider incorporating these into the total within your store, so customers are not surprised by the higher amount when they reach the payment gateway.
TIP: Be transparent with your customers about possible discrepancies due to conversion rates and potential extra fees. This can be done in the form of a note at checkout or in your store’s FAQ section.
