The Financial summary report has a descrepancy between the Total Sales and the detailed Total sales. This issue happened before a few months ago. Can you confirm that this error will be fixed.
Thanks,
Peter Egli
The Financial summary report has a descrepancy between the Total Sales and the detailed Total sales. This issue happened before a few months ago. Can you confirm that this error will be fixed.
Thanks,
Peter Egli
Hi, @Petere1 !
Thank you for connecting with our network and sharing your question.
During the time frame of your question, some stores on Shopify experienced a discrepancy with Analytics Reports. This issue was identified shortly thereafter and developers have since implemented a fix to all impacted reports.
For your convenience, you can visit our status page (shopifystatus.com/) in the future to check any ongoing incidents along with live updates until a resolution is posted.
With that being said, generally Analytics Reports can take up to 72 hours to fully update. In this case, we highly recommend waiting the full period before gathering final data.
Please let me know if the discrepancy you are seeing has been resolved, and if not please connect with our live Support team to open an investigation right away.
Warm regards,