Hi,
I have installed Shopify Inbox and I noticed that when I open the website a little number one is displayed on the chat icon.
Is there a way to remove it? It gives the false impression that there is a message whilst there is not…
Thanks!
Hello @MaBa
Could you please share your store URL or the page link ( with a pass if your store password is enabled ). I think I can give you the right solution.
Thanks for looking into it!
Because your store has pre-installed content, there will be a message number icon
Otherwise, the number icon will not be displayed
Hope my solution can work and support you!
Kind & Best regards!
GemPages Support Team.
Thanks a lot. I understand now. 
I am glad that my recommendation is helpful to you 
.