Why is there a price discrepancy for a specific product for New Zealand customers?

Payments + Shipping & Fulfilment

Topic summary

Price discrepancy for a single product when the shipping address is in New Zealand (NZ). The product “Rush Jeans – Worn Black” shows and charges a lower price than intended for NZ customers.

Details: Intended price is $129.95 AUD (Australian dollars). Actual price charged at checkout is $110 AUD when an NZ shipping address is used. Link to product is central to the issue.

Observation: A test with an NZ address causes the cart price to change without any obvious reason or trigger. The product’s configuration matches other styles in the catalog.

Impact: NZ customers are charged an incorrect, lower amount for this specific product.

Status: No resolution or identified cause yet; the poster is seeking ideas to fix the issue. Discussion remains open.

Key terms: AUD = Australian dollars; NZ = New Zealand.

Attachments/References: Product page link provided; no images or code snippets mentioned.

Summarized with AI on February 7. AI used: gpt-5.
1

Hi there,

We’re experiencing a strange and specific problem with one product on our website. The wrong price is being charged to the customer when the shipping address is in New Zealand.

Product: https://drdenim.com.au/products/rush-jeans-worn-black

Correct price: $129.95 AUD

Price being charged: $110 AUD

I did a test with a NZ shipping address and saw the product change price in my cart (for no apparent reason). The product seems to be set up the same as every one style in our catalog. Any ideas how we can fix this?

Thanks!