Hello there!
I’m running a store on Shopify, and I don’t charge for shipping on my website. Recently I tried the checkout process and found out there is a charge for the shipping on the checkout page. How can I resolve that, please?
Thanks!
Topic summary
Issue: A store owner who does not intend to charge shipping sees a shipping fee appear at checkout and asks how to remove it.
Current guidance: A responder provides a link to a “Shopify Checkout Rates” troubleshooting guide, noting it explains how shipping rates are configured and surface at checkout.
Context: “Rates” here refers to shipping rates configured in Shopify that determine what customers are charged during checkout.
Outcome/Actions: No specific fix shared in-thread; the actionable step is to follow the linked troubleshooting guide to review and adjust rate settings.
Status: Unresolved/ongoing—no confirmation that the shipping charge issue was corrected.
Notes: The external guide link is the central resource provided; no images or code were included.
Hello @Carens ,
I have created a guide for troubleshooting Shopify Checkout Rates. This guide will help you understand how the rates are configured and made available at the checkout.