Why is there an error on the Products tab in my App?

Shopify Apps

Topic summary

Error appears when opening the Products tab in the Shopify Mobile App; the user believes they are on the latest version.

Most recent guidance: Confirm the app is updated to version 9.127.0 (Android/iOS, Sept 11, 2023) via the provided link.

Recommended troubleshooting:

  • Android: Clear the Shopify app cache and data (Settings > Apps > Shopify > Storage), then optionally clear the Chrome mobile browser cache.
  • iOS: In iOS Settings > Shopify, toggle “Remove all sessions on next launch” to ON.

Next steps: If the error persists after these steps, contact Shopify live support through the shared link so the technical team can investigate.

Status: No resolution reported in the thread; the issue remains open pending user follow-up.

Media: A screenshot of the error message is provided, and an image illustrating Android cache/data clearing steps is included and relevant to the troubleshooting.

Summarized with AI on January 18. AI used: gpt-5.
1

I’m seeing an error message on the App only when I click on the Products tab and I’m pretty sure I have the latest version.

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2

Hey, @Roarintrading !

Thanks for flagging this.

Double check you’re using the most up-to-date version of the Shopify Mobile App, as mentioned here. 9.127.0 (Android) - Sept 11th, 2023 or 9.127.0 (iOS) - Sept 11th, 2023.

I am going to share some troubleshooting steps for both Android and iOS below:

Android

  1. Issues with the Shopify Mobile application can sometimes be resolved by clearing the apps’ cache:

  2. Navigate to Settings > Apps & Notifications > App Info (May also be Settings > Apps > Your Apps).

  3. Choose the Shopify Mobile app from the list.

  4. Click/Tap Storage.

  5. Click/Tap both “Clear Cache” & “Clear Data” reading any notifications and accepting the action.

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    Also, a clearing of the Android phone browser might need to be done. Chrome mobile browser clearing steps are listed here.

iOS

  1. Navigate to the native Settings application on your iOS device.

  2. Navigate to the Shopify app within the **Settings**.

  3. Toggle Remove all sessions on next launch to ON.

If you have completed those steps, and you still experience this error, then please get in touch with our live support team here, so our technical team can troubleshoot this further!