Why is there an error when adding items to cart on Safari and Internet Explorer?

Technical Q&A
1

Hello.

We are getting this error when trying to add items to the cart using Safari or internet explore browser.

Our site is: www.beauty-box-jo.myshopify.com

“There Was An Error While Updating Your Cart. Please try again.”

Everything works fine on Google chrome browser.

2

Hi @Saifr ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with this request, to ensure it gets resolved.

To ensure this is not related to a browser issue, I’d recommend attempting some local troubleshooting steps whenever you receive that error in Safari and/or Internet Explorer. For ease, I’ve gone ahead and listed these steps below for you to attempt to see if this helps to resolve:

  • Clear your Cache and Cookies.
  • Access the shop in an Incognito Tab.
  • Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
  • Try Another Device.
  • Try accessing from the Shopify Mobile App.
  • Try Restarting your device.
  • Make sure your device is Up To Date.

If after attempting all of the steps outlined above, you continue to receive that error, please Contact Us directly. It’s likely just a cache issue, which local troubleshooting should resolve. If not, our advisor team can take a closer look and ensure it’s resolved as quickly as possible.

Please let me know if you have any other questions or concerns.