Topic summary
Issue: A user cannot load their Shopify admin page and sees “There’s a problem loading this page.” Two screenshots were shared and are central to understanding the error.
Diagnosis: Respondents say the screenshots indicate the user is trying to access the admin of a different store or one they don’t have permission to access. One suggests the user’s access to that store may have been removed.
Actions suggested:
- Verify the exact store you’re attempting to open (store URL/account selection).
- Confirm you currently have permission to that specific store.
Latest update: The user changed their Shopify account password but still cannot access the store and asks how to regain access.
Status: No confirmed resolution. The key open question is how the user can restore access if permissions were removed; guidance beyond checking the correct store and permissions has not been provided yet.
It looks like you were trying to access the admin of another store for which you didn’t have permission.
Please what do you mean which other store… I logged in to my Shopify account and try to access my store and it’s saying There’s a problem loading this page on shopify
Hi @Aguvdb
The image means that you are trying to access a store that you do not have permission. Make sure you check the store you are trying to access. It could be that someone remove your access to the said store
What do you mean how can I get my access back … I have already changed my account password and still can’t access my store