What do you mean how can I get my access back … I have already changed my account password and still can’t access my store
Topic summary
Issue: A user cannot load their Shopify admin page and sees “There’s a problem loading this page.” Two screenshots were shared and are central to understanding the error.
Diagnosis: Respondents say the screenshots indicate the user is trying to access the admin of a different store or one they don’t have permission to access. One suggests the user’s access to that store may have been removed.
Actions suggested:
- Verify the exact store you’re attempting to open (store URL/account selection).
- Confirm you currently have permission to that specific store.
Latest update: The user changed their Shopify account password but still cannot access the store and asks how to regain access.
Status: No confirmed resolution. The key open question is how the user can restore access if permissions were removed; guidance beyond checking the correct store and permissions has not been provided yet.