Hi Shopify Support,
A client ordered but did not reflect on our pending order list. Her details was just under customers with 0 purchase. Upon checking, payment was captured from our end. Please investigate.
Name: CELESTINE
Hi, @vjewelry !
Since this is a public space, please do not post any customer details (including name, location, and order number). I’ve just edited your screenshots to hide any sensitive information.
Do you know whether the customer received an order confirmation email? It would also be helpful to know which payment provider was used for the order and whether there are any apps installed on your store that work with order fulfillment.
Hi the customer did not receive confirmation.
Okay, that’s good to know. Please provide answers to the following questions as well so I can investigate what might have happened with this order:
- Which payment provider was used for the order?
- Are any apps installed on your store that connect to your orders / process order fulfillment?
All good now
Wonderful! I’m glad to hear that. If any other issues come up with your orders, please feel free to contact us via the Shopify Help Center. That way, we’ll be able to review the order details with you.