Why isn't Apple Pay appearing at checkout?

Topic summary

Apple Pay button not appearing at checkout while card options (Visa/Mastercard/Amex) show, despite being enabled in Shopify.

Key points:

  • Apple Pay is a dynamic checkout button: it only appears for customers using supported Apple devices/browsers and meeting Apple Pay requirements. Google Pay similarly appears for Android users.
  • Guidance provided to test on an Apple device (e.g., Safari on macOS/iOS) and ensure Apple Pay is fully activated in Shopify per the setup steps.

Updates:

  • One user confirmed Apple Pay displays correctly on an iMac using Safari, indicating device/browser dependence rather than a store-wide issue.
  • Original poster acknowledged the guidance with thanks, suggesting their concern may be addressed.
  • Additional users reported ongoing issues; one shared a specific store URL for help. No further troubleshooting steps or resolution recorded for these cases.

Status:

  • Partially resolved. The core explanation (device/browser and activation requirements) stands, but some users still face problems without a confirmed fix. Screenshots were shared for context but are not essential to understand the issue.
Summarized with AI on January 11. AI used: gpt-5.

Apple Pay works without any issues, it shows up in my iMac’s safari browser.