Why isn't Globo Smart Product & Filter updating my collections?

Shopify Apps

Topic summary

  • Issue: Globo Smart Product & Filter stopped updating Shopify collections to match the merchant’s manual product order.
  • Context: It previously worked; the merchant relies on manual merchandising (custom sort order) for product display.
  • Symptoms: After manually reordering products in Shopify, the app does not reflect the new order in collections.
  • Terms: “Collections” are product groups in Shopify; “manual merchandising order” is a custom sorting sequence set by the merchant.
  • Attempts: The merchant contacted Globo customer support but has not received a response.
  • Ask: Looking for guidance or fixes from other users of the app.
  • Status: No solutions or workarounds provided yet; discussion remains open and unresolved.
Summarized with AI on February 11. AI used: gpt-5.
1

I have had this app working, but today it won’t update my collections to what I have manually updated them to in shopify. I manually merchandise my products so that they are viewed in a certain order. I have tried contacting customer service, but no one is getting back tome. Does anyone use this app and know how to fix this issue?

Thank you.