Hi, I want to ask about something
when I try to set up my Instagram account on my Shopify store it give me these message
Instagram Shopping isn’t available for your account, I want to know why?
Hi [email removed]Rehamessawy
Thanks for reaching out regarding the issues you’re currently facing while setting up the Instagram Shopping feature within the Facebook Sales Channel. Sorry to hear you’re having difficulties setting this up as I understand that it is important to have this enabled for your store. Thank you for including a screenshot of the error.
There may be a few reasons why Instagram Shopping isn’t available for your store:
-
Before setting up Instagram Shopping, I’d recommend our help resource on the Eligibility Requirements in order to have this feature available.
-
Have you already had a chance to convert your Instagram account to a Business Profile? By converting, your products will be able to display on your Instagram account.
-
After reading through the above steps, if you’re still not eligible for Instagram Shopping another option I’d like to recommend is the app InstaShop: Shoppable Instagram that allows you to display your Instagram feed and you can add Buy Pins to your products.
If you’re still having issues setting up Instagram Shopping I’d be happy to help further troubleshoot this with you. Another option is to reach out to our Live Support via Phone or Chat.