Why isn't local delivery option appearing after adding postal codes?

[Ofek]

hey

I tried setting up local delivery and added postal codes but its not showing.
its the holiday season, please help.

[StephensWorld]

Hey @Ofek

I’m seeing both periods and asterisks next to your postal codes, in your screenshot.

There definitely shouldn’t be periods at the end of your postal codes.

And then if you’re using asterisks, you shouldn’t have the full postal code. For example, you’d do either “L4J5V3” or “L4J*” … you wouldn’t do “L4J5V3*”.

If you do “L4J*” then that will cover any postal code that starts with “L4J”.

Also, just to note, I believe the customer needs to put in their full address first, in order for the local delivery option to show up (since it’s based on their postal code).

Try making the above changes, and then see if it works!

Cheers,

Stephen

[Ofek]

Hi, thank you I’ll try that

But now I have another issue

I’m in Toronto tonight, and I got a USA order, but it didn’t require him to enter his shipping address. Does having local delivery block shipping?

[StephensWorld]

Without having access to your store (or seeing screenshots of the order + product + shipping settings), my gut-instinct is that your product is probably not set to require shipping.

Go into the product that he purchased, within the Shopify admin, and then scroll down to the ‘shipping section’. There will be a checkbox for “this is a physical product” – this needs to be checked (for all products) or else they won’t be prompted to put in a shipping address or choose a shipping rate at checkout.

Even if this isn’t checked though, they would of had to put in a ‘billing address’ at checkout, which you could use for that specific order, to ship your product to.

[Skye_1]

Hi, @Ofek

Greetings, and thanks for posting!

If Local Delivery isn’t populating for you, there could be a few issues.

As @StephensWorld mentioned, it could be the . and * that you have added to your postal codes. However, you always need to have inventory available, and your product set to the location in which you are setting local delivery for.

If you are still unable to resolve the issue our live Support Team can access your account to check all your settings. Simply reach out to them via the Help Center.

I hope that helps! In the meantime, please provide a link to your store so we can take a look and provide any areas of improvement we may see!

[7over]

I think the reason you don’t see local delivery as an option is because you have enabled an “accelerated-checkout-method” other than ShopPay. According to shopify support “If the customer pays using Apple Pay, Google Pay, Amazon Pay, or PayPal, then the local delivery option isn’t available.”

This restriction is vexing to me and my customers as well. We NEED local delivery but Shopify prevents us from using anything that competes with ShopPay for local delivery. I don’t understand the restriction, but that’s what it is.