Hi! I just enabled local delivery to my store. I set the minimum purchase amount to $1.00 and went to test it out and it still only shows the shipping rates. Please inform me on why this is not working correctly.
Thank you!
Hello @jaciebrooke ,
This is Gina from flareAI app helping Shopify merchants get $7Million+ in sales from Google Search, on autopilot.
If you have enabled local delivery for your Shopify store and set a minimum purchase amount, but it’s not working as expected and still only shows shipping rates, there are a few possible reasons for this issue. Here are some common troubleshooting steps you can take.
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Verify your local delivery settings in the Shopify admin panel. Navigate to “Settings” > “Shipping and delivery” and ensure that you’ve correctly configured the local delivery option with accurate delivery zones, rates, and minimum purchase amount.
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Confirm that your customer’s address falls within the designated delivery radius. You can set the delivery radius in the Local delivery section of your Shopify admin.
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Attempt toggling the local delivery option off and back on again. This simple action can sometimes resolve system glitches.
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Clear your browser’s cache and cookies to eliminate the possibility of old settings or cached data interfering with the changes you made. Afterward, test the local delivery option again.
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Check your theme settings, as they might override the local delivery settings. Access “Online Store” > “Themes” in your Shopify admin and click on “Customize” to review the theme’s shipping settings. Ensure that the local delivery option is properly enabled and that no conflicting settings exist.
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When testing, use real products with valid weights and dimensions instead of placeholder or test products. Incorrect product information can affect the displayed shipping and delivery options.
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Set a minimum purchase amount for local delivery to establish the threshold that customers must reach to be eligible. You can configure this amount in the Local delivery section of your Shopify admin.
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Temporarily disable any third-party apps related to shipping or delivery, as they may be conflicting with your local delivery settings. After disabling them, test the local delivery option again.
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Consider the possibility of the issue being device-specific. Try testing the local delivery option on different devices such as desktop, mobile, or tablet to see if the behavior remains consistent.
If, despite these efforts, the local delivery option is still not functioning as expected, don’t hesitate to reach out to Shopify Support for further assistance. Their team can investigate your specific store settings and help resolve the issue.
Let me know if you require any further guidance.
Gina