I am Go To Setting and go To Checkout and scroll down but not show anbandoned checkout
Please help me
Topic summary
A Shopify store owner reports that abandoned carts aren’t appearing in their admin dashboard, even after customers proceed through checkout steps without completing payment. This prevents them from tracking and recovering lost sales.
Troubleshooting steps suggested:
- Clear browser cache and cookies
- Navigate to Settings > Checkout to verify abandoned cart email settings are enabled
- Check that “Automatically send abandoned checkout emails” is selected
Ongoing issues:
- Multiple users report being unable to locate the “Abandoned Checkout” section in Settings > Checkout, despite support staff providing screenshots showing its location
- One user confirms the setting has been missing for months
- Standard troubleshooting (clearing cookies, incognito mode) hasn’t resolved the visibility issue
Current status: Unresolved. Support staff recommend contacting Shopify’s authenticated Support team through the Help Center for real-time account access and investigation, as the missing settings section suggests a potential account-specific configuration issue or bug.
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