Hello, Analytics isn’t working for us at all, no live tracking or counters. Randomly it’s only showing only 2 visits from USA in last 24 hours, which isn’t true as we had sales from UK in that time and that isn’t showing up. I’ve spoke to support and they said there’s no issues with my theme or sto…

Hi, all. Our developers have since investigated the issue and the admin analytics conversion rate should be showing the correct information. If you’re still seeing a discrepancy on your end, please reach out to our support through the Shopify Help Center so our team can take a closer look.

So this issue first happened to me on the 26th Jan and lasted 8 days until it was fixed and it’s been completely fine since UNTIL… Today at around 10am UK the exact same issue has appeared again!! This is a joke? Not even 4 weeks goes by and it happens again. I can’t keep running my business like …

Yup, same problem here again! We’re getting orders & according to analytics they don’t exist! A lot of the data fields are empty as well.

I have been in contact with Shopify support when the issue last presented itself and also again now and I still don’t have any answers as to what the issue is or any timeframe it will last.

Have you guys tried adding the Shopify Privacy app as i described above? this fixed the issue for me, and it hasn’t reappeared either!

Have you got the customer privacy app installed on your website? From what it appears on my store, it’s not tracking anything in the UK, which is where all my ads are being directed to. So it must be some sort of issue with privacy or tracking or some sh*t.

I’ve got the same issue. I’ve installed the customer privacy app and I’ve analytics data from the users who accept privacy policy. No data from the users who ignore it.

You just saved my day! This app has been disabled for an unknown reason on my store. I enabled it again and analytics are finally working correctly

Did you manage to resolve it? I received similar answer few days ago but still not resolved and having problems for weeks already

I deleted the app and reinstalled it (the cookie bar app) and it fixed it x

Why isn't my analytics tracking or counting visitors correctly?

Shopify Discussion

Matteo_Filip July 6, 2023, 1:53pm 19

Sorry where can i find the app? i never had this app on my store.

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Why isn't my analytics tracking or counting visitors correctly?

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