Maybe I need to update chrome
Topic summary
Homepage banners uploaded in the Shopify theme backend are reportedly not appearing on the live site. Site shared: freefrombabylon.com.
Support checked the site using real devices and BrowserStack (a cross-browser/device testing platform) and found the banner displaying correctly. They requested the user’s system configuration and browser details. The user suggested updating Chrome and was asked to provide a screenshot of the issue.
A potential cause identified is a mobile animation loading slowly, which may delay or prevent the banner from appearing. Recommendation: disable the homepage animation and re-test.
Another user reported a similar issue for themagicmolecules.com (banner not showing on web and mobile after theme update). Support again verified it works and asked for the user’s system/browser setup.
No definitive resolution yet. Pending actions: update browser, disable mobile/homepage animations, and share a screenshot plus exact device/OS/browser versions. Key unknowns: whether the issue is environment-specific or animation-related. No images or code provided that are central to understanding.
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