I am trying to get verified so I can receive payments but when I hit “submit” in the business verification it just keeps going back and nothing happens. It is problematic because the form contains sensitive info which is my SSN.
Topic summary
Business verification submission on Shopify fails to complete: pressing Submit returns users to the form with no confirmation or error, blocking verification needed to enable payments. Sensitive personal data is involved (SSN—Social Security Number), raising concerns about entering it when the process appears not to work.
- Affected users: at least two report the same behavior.
- Symptoms: no progress indicator, confirmation, or error message; clicking Submit loops back to the form.
- Impact: cannot finish verification and therefore cannot receive payouts.
- Troubleshooting shared: none; no error codes, browser/device details, or steps attempted provided. No images or attachments referenced.
- Outcome/status: no fix or staff response in the thread; issue remains open. Key unanswered questions: whether any data is being transmitted/saved and how to successfully complete submission.
1 Like
Same here…