Why isn't my buy 2 get 1 free beer discount working?

Topic summary

A merchant struggled to configure a buy-2-get-1-free promotion for beer in Shopify. They tried both automatic and code-based discounts, using minimum product quantity and minimum spend conditions, and applying it to all products/collections, but nothing worked.

They later reported the discount is now working, without sharing what changed or which settings resolved it.

A Shopify staff member welcomed the update and shared a free Shopify Learn tutorial video on selling alcohol online, covering legal compliance, logistics, product organization, and using recurring payment apps to create a subscription-style “beer club.”

Another community member asked for details on the original issue and fix so others could learn, but no clarification was provided.

Status and outcomes:

  • Resolved for the original poster (discount now functions).
  • No technical root cause or step-by-step solution documented.
  • Helpful resource shared: an external tutorial video on best practices for online alcohol sales.
  • Discussion remains open-ended regarding the exact fix and configuration details.
Summarized with AI on February 7. AI used: gpt-5.

Hi,

I’ve tried to set up a discount so that if people purchase any 2 of our beers, they get 1 specific beer free. I’ve tried setting it up automatic, with a discount code and it doesn’t work. I have tried setting a minimum product to buy and I’ve also tried it with a minimum spend, no matter what I do it doesn’t work. I’ve added every product and I’ve tried adding every collection, once again nothing works. HELP!

DISREGARD It’s now working

Hey, @Crittee

Eunice here from Shopify, welcome to the Community!

Thanks for posting your original issue, that’s exactly what the Community is here for so it’s awesome to see you here reaching out for help. It’s even more awesome to see your discount code is now working - nice work!

Since you’re selling beer I thought you might be interested in checking out this free tutorial video by Shopify Learn. In this video, Jonathan from Presidio Creative shares best practices for online alcohol sales, based on his years of experience in the industry. You’ll learn all about legal compliance, logistics, how to organize products on your site, as well as pick up tips and tricks like how to use a recurring payment app to start a ‘wine club’ - or for your store, maybe a ‘beer club’?

Shopify Learn has tonnes of other free video tutorials too. From how to design your store, to how to make the most of Instagram marketing. it’s a pretty neat tool to have on your radar while you’re on your Shopify journey.

Anyway, I hope to see you in the Community again in the future. Have a great day!

Well, that’s good. What was the issue? if you can share others can learn from this.