Topic summary
Merchant’s Buy X, Get Y free offer isn’t auto‑adding the gift to cart as expected. They shared their store link; a request for setup screenshots was made.
Key clarification: Shopify staff confirmed automatic addition of the free/discounted item to the cart is not supported by native Buy X, Get Y. Customers must add all qualifying items and apply the discount code at checkout to receive Y free/discounted.
Workarounds suggested:
- Use third‑party apps to auto‑add gifts or discounts. Examples provided: EasyGift: Auto Add to Cart, CartBot: Auto add to cart, Automatic Free Gifts, Delight Cart, and BOGOS (which included a demo GIF). Note: the GIF/demo is central to understanding how auto‑add behaves via an app.
Status and next steps:
- No native fix; Shopify will pass feedback to developers. The practical solution is adopting a compatible app.
- A screenshot of the current discount setup was requested but not yet provided, which could help validate configuration if continuing with native features.
Definition: Buy X, Get Y = a promotion where purchasing qualifying product(s) X entitles the customer to product Y free or discounted, applied at checkout in Shopify’s default behavior.