Why isn't my cart popup opening when I click add to cart?

Shopify Discussion

Topic summary

Add-to-cart interaction not triggering the expected cart popup/modal, and cart contents do not update until a page refresh. Issue appears to affect multiple Shopify storefronts.

  • Symptoms: Clicking “Add to cart” neither opens the popup nor updates the cart dynamically; only a manual refresh reflects the change.
  • Affected sites provided: equaleasy.com and https://www.prepa.com.au/.

Requests and offers:

  • The original poster asked for help identifying and fixing the issue and supplied their site URL.
  • A community member offered to review site URLs and report back with bugs; another participant with the same problem requested a check of their site as well.

Status and next steps:

  • No diagnosis, cause, or fix has been shared yet.
  • Action pending: community member’s review of the provided URLs to identify the underlying issue.

No images, code snippets, or attachments were shared. Discussion remains open and unresolved.

Summarized with AI on January 13. AI used: gpt-5.
1

Hello, when I click the add to cart button the popup does not open. It also does not update the cart until I refresh the page. Can anyone help me?

1 Like
2

Is there a way you can help me locate the problem, my website is equaleasy.com

3

How do I fix this?

4

Hello @Ipro41

you can provide url site for me I’ll check and report bug for you

thank you

5

Hi Typostore, I am having the same problem. When I try to add to cart, the pop us isn’t working. Can you please check https://www.prepa.com.au/ and let me know if you can see the issue? Thank you!