Why isn't my Chrome version 107 working with Shopify?

Technical Q&A

Topic summary

Shopify displays an attached error message on iPad Chrome stating Chrome version 107 is unsupported and advises updating to the latest version. The user reports having the latest iPadOS, clearing cookies, and attempting to update Chrome, but still sees the warning and proceeds by tapping “continue with unsupported browser.” Other browsers do not show the message.

Support asks for more context (whether updating was completed and what happens in other browsers) and notes such issues are often device- and browser-specific, commonly caused by saved cache/cookies data.

Suggested troubleshooting steps:

  • Clear cache/cookies again and try an incognito (private) window.
  • Force-quit Chrome via iPad app settings and reopen.
  • Confirm Chrome for iOS is version 108.0.5359.52 (stated as the latest).
  • Optionally reset home internet.

Explanations:

  • Cache/cookies: locally stored site data that can trigger errors.
  • Incognito: a mode that uses minimal stored data.

Status: Unresolved and ongoing. Awaiting the user’s update after trying the steps, especially confirming the Chrome iOS version. The attached error message is central to understanding the issue.

Summarized with AI on February 4. AI used: gpt-5.
1

Hi everyone, I’ve already searched for a solution online. Some thread say that this problem has been fixed, but I have tried all suggestions and the problem is still persisting. I’ve attached the error message. advice would be appreciated.

Update your internet browser

You’re using version 107 of Chrome, which is not supported by Shopify. You can update to the latest version by selecting “Update Google Chrome” from your browser’s toolbar and restarting Chrome.

see what browsers Shopify supports

2

Hey there, @Dondeano . Thanks for reaching out to the Community here with your situation with Chrome. It’s nice to meet you.

I’d love to have a bit more context behind your issue here. Have you followed the instructions outlined by that error and tried to update your Google Chrome? Can you let me know what specifically happens when trying to use Shopify on Chrome?

I’d love to know if you have a similar error to this while using other browsers.

Please, get back to me when you can with some additional information and I’d be happy to assist you more with this.

3

Hi Imogen, I tried to update Chrome, but I have the latest one apparently. I’m not sure if anything is different when I use Chrome. I just press " continue with unsupported browser", which is the Chrome version I am having the issue with. No similar messages when using other browsers. Just when I am using Chrome on an ipad. The ipad is updated to latest operating system, and I have cleared all cookies.

Thanks Imogen :slightly_smiling_face:

4

Thanks for following up, @Dondeano . Appreciate you sharing with me the additional context.

Thanks for letting me know you tried a cache/cookies clear. I may request that you do this again, as its a step we always ask to be completed when troubleshooting. Researching is showing me that these types of issues are often localized to the devices being used, which also ties in to it being a browser specific error. These errors almost always arise from cache/cookies data being saved.

To troubleshoot a bit more, please try the following:

  • Try to open up an incognito window on Chrome and see if you get the error
  • Go into your ipad’s app settings and do a force quit of chrome through there and then try again

Chrome version 108.0.5359.52 appears to be the latest and most up to date version of the app on iOS. Can you check to see if this is the version you have downloaded?

Another step that helps sometimes is a complete reset of one’s internet in your home. Try this and see if it works, as well.

Get back to me when you can with an update!