Why isn't my collection showing up?

Topic summary

A user’s collection is not appearing on their online store. The GemPages support team identified the issue: collections need to be manually enabled to become visible.

Solution provided:

  • Navigate to the collection admin panel
  • Click on “Collection availability” → “Manage”
  • Enable the collection for it to display on the storefront

A screenshot was shared to illustrate the online store settings where this configuration can be adjusted. This appears to be a common visibility setting that needs to be activated for new or existing collections.

Summarized with AI on November 24. AI used: claude-sonnet-4-5-20250929.

1 Like

Hello @Wesley9

It’s GemPages support team and glad to support you today.

Please go to the collection admin and click to: Collection availability → Manage.

Collection is only visible when you enable online store setting:

Hope my solution can work and support you!

Kind & Best regards!

GemPages Support Team.